Know what to do before you arrive.
Return procedures, pickup instructions and privacy information for Beaver Valley Stone customers.
Return procedures.
Follow the correct yard and office process before returning material.
All smooth Natural Stone, Interlocking and Retaining wall products are FINAL SALE.
Returning Skids
- Must have an original receipt(s) and the same credit card/debit card (if paid with cards).
- Return skids to the brickyard first and make sure it is called into the office.
- Come into the office to process the return.
Returning Interlock
Interlock returns must be in section/layer. We do not take pieces back.
Customers must go to the Brickyard and see a team member to inspect and accept the return and then go to the office with a receipt to process the return.
Natural Stone — Woodbine
Go to the natural stone yard first, down 200 meters from the office, and see a team member to process the return.
They will call in return to the office once the material has been inspected and accepted for return. Go to the office with a receipt to process the return.
Natural Stone — Langstaff
Go to the natural stone yard first, just west of the office, and see a team member to process the return.
They will call in return to the office once the material has been inspected and accepted for return. Go to the office with a receipt to process the return.
All returned material must be in the same condition it was sold in.
Picking up an order at BVS.
These procedures apply to orders placed over the phone or by email.
When you arrive at the Beaver Valley Stone Woodbine location, proceed to the office with your order number. Do not wait in line. Go to your left and see the team member at the scale desk. If there is no line in the office, anyone at the front counter can help with your pick-up.
When you arrive at Beaver Valley Stone, proceed to the office with your order number. See someone at the front counter to process the pickup.
Line up at the stop sign that says “wait here.” A yard man will come to see you to load your order.
Your information and SMS consent.
How Beaver Valley Stone handles telephone numbers, consent and messaging information.
SMS consent
By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.
Phone numbers & consent
Beaver Valley Stone Limited will not share the phone numbers collected and the consent received with third-party providers.
Marketing & promotional use
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging originator opt-in data and consent, which will not be shared with any third parties.
Required information
The asterisk (*) indicates that the information is mandatory. If this symbol is not present, the provision of information is not required.
Receiving information by SMS
To enhance your experience with us, we offer the option to receive further information directly to your phone via SMS. Should you choose to accept, we will promptly send the requested details. Please note, standard messaging and data rates may apply. For your convenience, you can discontinue these messages at any time by texting ‘STOP’, and ‘HELP’ for additional assistance. We value your privacy; for more information, please visit our privacy policy on our website.
Talk with the BVS team.
Contact Beaver Valley Stone if you have questions about a return, pickup or customer procedure.
